Internal Sales Manager

Customer Service and Counter Sales

• Lead the internal sales team by example through active involvement in daily sales activities.
• Motivate and coach the sales team to achieve monthly sales targets and service excellence.
• Assist customers telephonically and in person with product enquiries and technical advice.
• Identify customer requirements and recommend suitable products and solutions.
• Review and approve quotations where required.
• Personally assist with key quotations and high-value enquiries.
• Follow up on outstanding quotations to maximise conversion into sales.
• Process customer orders when required during busy periods.
• Resolve customer complaints and escalated queries promptly.
• Build and maintain long‑term relationships with key customers.
• Monitor daily sales performance and encourage the team to achieve branch targets.

Order Processing

• Oversee the accurate processing of customer and factory orders.
• Ensure orders are submitted to relevant departments without delay.
• Monitor outstanding orders and expedite urgent deliveries.
• Keep customers informed of order progress and delivery dates.
• Ensure excellent service levels.

Sales Administration

• Ensure quotations, sales orders and customer records are accurate and up to date.
• Monitor quotation conversion rates and identify opportunities to improve sales.
• Assist withpricing
• Prepare weekly and monthly internal sales reports for branch management.

Stock Control Support

• Work closely with stores to ensure stock availability for customer orders..
• Identify fast-moving and slow-moving products to support sales opportunities.

General Duties

• Drive a positive, energetic and customer-focused sales culture within the branch.
• Coach and mentor the internal sales team on product knowledge, selling techniques and customer service.
• Assist management with branch sales initiatives
• Ensure company policies and procedures are followed.
• Perform additional sales and operational duties as required.

Qualifications

• Matric / Grade 12.
• Diploma in Sales, Business Management or a technical qualification will be advantageous.
• Minimum of 3-5 years internal sales experience within a technical, engineering industry
• Minimum of 2 to 3 years' experience leading or supervising an internal sales team.
• Proven experience achieving sales targets and growing customer accounts.
• Strong technical product knowledge.
• Computer literacy, including Microsoft Excel, Word and ERP systems.

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