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Customs Affairs SupervisorDHL • ZA
Customs Affairs Supervisor

Customs Affairs Supervisor

DHL • ZA
30+ days ago
Job description

Why You’ll Love This Role

  • Ready to shape operational excellence? We’re looking for a dynamic Customs Affairs Supervisor to drive efficiency, quality compliance, performance, and service delivery across our operations. In this role, you’ll ensure world-class standards through SOP adherence, and seamless execution—delivering outstanding service to both the network and our customers.

What You’ll Do

  • Leading and coaching a high-performing Customs team
  • Driving first-time-right customer solutions and service excellence
  • Managing customs clearances, audits, valuations, temporary imports/exports, and refunds
  • Building strong relationships with Customs officials, carriers, and customers
  • Monitoring performance, service levels, and operational KPIs
  • Ensuring ISO compliance and continuous process improvement
  • Keeping systems, reporting, and communication running smoothly
  • Identifying training opportunities and developing your team

You're a great fit if you:

  • Know Customs Clearing inside out
  • Can lead people, manage performance, and drive results
  • Love solving problems before they become problems
  • Are organized, detail-focused, and customer-obsessed
  • Thrive in a dynamic logistics and supply chain environment

What We’re Looking For

  • Business Management Diploma, Degree, or equivalent qualification
  • 2+ years' experience in a leadership role within the express, courier, or logistics industry
  • Strong leadership, problem-solving, and stakeholder management skills
  • Valid driver’s licence code 10
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Customs Affairs Supervisor • ZA

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