Inbound Team Lead: Elevate Service & KPIs

WNS South Africa is seeking an experienced Customer Service Leader to inspire and manage a team of Customer Service Advisors, delivering industry-leading service while achieving KPI targets.

You will create a positive learning environment, drive coaching, and align daily operations with the business strategy to reduce attrition and improve customer outcomes.

This role requires at least 24 months in customer service with 12 months in a supervisory role, Matric or equivalent.

#J-18808-Ljbffr