Assistant Lodge Management Couple

SUMMARY:
A premier luxury safari lodge in South Africa is seeking a young, energetic ASSISTANT LODGE MANAGEMENT COUPLE to join their leadership team.

POSITION INFO:
This is a hands-on leadership role for a couple who bring genuine passion for hospitality, wildlife and guest service, and who want to help run a five-star operation in one of the country's top safari destinations. You'll support the Lodge Manager across every department, keeping standards high and guests happy from arrival to departure.


Core Criteria:

• Previous experience in a luxury lodge or five-star hospitality environment
• One partner should have experience in lodge operations, guest relations, front office, food and beverage, housekeeping, staff management, and administration/reporting
• The second partner should have experience in one or more of: safari guiding (FGASA advantageous), hospitality operations, food and beverage, maintenance, guest activities, or general lodge management
• Rooms division experience
• Practical ability with some maintenance experience
• Strong leadership, organisational and problem-solving skills
• Computer literacy and experience with hospitality management systems
• Valid driver's licence
• Genuine passion for guest service, excellent communication skills, and a professional, can-do attitude
• Willingness to live and work in a remote bush environment

Candidate Responsibilities:

• Deliver exceptional guest experiences from arrival to departure
• Lead and motivate lodge staff through a hands-on management style
• Oversee Front Office, Guest Relations, Housekeeping and Food & Beverage operations
• Assist with lodge administration, reporting and operational planning
• Maintain the highest standards of presentation and service throughout the lodge
• Handle guest requests and resolve challenges professionally
• Coach and develop team members
• Build lasting relationships with guests, colleagues and travel partners

Package Offer:

• Live-in position - accommodation and meals included
• Pension fund
• Staff lodge nights
• Work cycle: 21 days on, 7 days off
• 15 days annual leave
• Ongoing training, mentorship and career development
• Regrettably no children or pets allowed