Head of Quality & Customer Experience - BPO Leader
WNS • Cape Town, Western Cape, ZA
30+ days ago
Job description
WNS Global Services Inc. is seeking a head of quality to drive the QA function across campaigns, ensuring outstanding customer experiences and actionable insights. The role requires oversight of QA frameworks, metrics and leadership of a quality team within a dynamic BPO environment.
Candidates should have 5+ years in quality or customer experience roles in BPO, with 2+ years in leadership. A Six Sigma Black Belt and TQM-related qualifications are highly valued.
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