Senior Group Manager - Customer Experience & Operations
WNS • Cape Town, Western Cape, ZA
30+ days ago
Job description
WNS Global Services Inc. in Cape Town is seeking a Senior Operations Manager to lead a team of operational leaders and drive the portfolio of improvement projects.
You will be customer-facing, design, implement and track initiatives for your functional area, while ensuring exceptional customer experience. The role requires strong leadership, change management, and coaching skills, with a focus on cost control, regulatory compliance, and continuous improvement.
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