Air freight import controller - Cape Town WC Western Cape
Air Freight Import Controller Position: Air Freight Import Controller Location: Brackenfell Cape Town Job Type: Full-Time About the Role We are seeking a highly organized and detail-oriented Air Freight Import Controller to join our dynamic logistics this role you will be responsible for managing the end-to-end import process for air freight shipments ensuring seamless operations regulatory compliance and exceptional customer service. The ideal candidate will have a strong background in air freight logistics excellent problem-solving skills and the ability to build strong relationships with clients and service providers. Key Responsibilities Import Operations Management End-to-End Shipment Coordination: Manage the complete import process from placing orders with overseas suppliers to liaising with international agents airlines and co-loaders to ensure seamless operations. Flight Scheduling & Monitoring: Track flight schedules airport activities and routing to optimize shipment planning and minimize delays. Cargo Management: Coordinate cargo loading book freight space and ensure efficient utilization of airline capacity. Operational Oversight: Ensure accurate and timely data entry into our logistics management system (e.g. Shipshape). Documentation & Compliance Document Verification: Thoroughly check and process all shipping documentation including air waybills (AWBs) certificates of origin customs declarations and import permits. Regulatory Compliance: Ensure all import activities comply with South African customs regulations international trade laws and aviation safety standards. Certificate Processing: Handle the processing of Certificates of Origin EUR1 SADC and GSP certificates as required. Customs Clearance: Coordinate customs clearance procedures and liaise with customs authorities to ensure timely release of cargo. Client Relations & Communication Customer Service Excellence: Act as the primary point of contact for key clients addressing inquiries resolving issues and maintaining strong customer relationships. Status Updates: Provide accurate and timely updates to clients regarding shipment status potential delays and delivery schedules. Issue Resolution: Proactively identify and resolve operational challenges ensuring minimal disruption to client operations. Relationship Management: Build and maintain strong relationships with airlines carriers freight forwarders and service providers. Financial & Administrative Functions Cost Management: Monitor and control air freight-related expenses including freight rates storage charges handling fees and other associated costs. Rate Negotiation: Collaborate with airlines and service providers to negotiate competitive rates and secure capacity. Invoicing & Documentation: Prepare estimates for logistics quotes manage invoicing processes and ensure accurate financial documentation. Performance Monitoring: Track key performance indicators (KPIs) including on-time delivery shipment accuracy and cost performance. Logistics Coordination Transport Coordination: Communicate with transporters regarding delivery schedules special handling requirements and delivery confirmations from the airport to the final destination. Flight Documentation: Request and process flight documentation from carriers. Clearing Instructions: Collect and process clearing instructions from airlines and ensure timely execution. Delivery Management: Coordinate final delivery arrangements and ensure complete customer satisfaction. Qualifications and Skills Proven experience as an Import Controller specifically within air freight -depth knowledge of air freight operations customs regulations and international trade laws. Proficiency in logistics management software (e.g. Shipshape). Strong negotiation and cost management skills. Excellent communication and interpersonal abilities. Ability to work under pressure and resolve issues proactively. How to Apply If you are a dedicated logistics professional looking to advance your career in air freight we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to
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Monthly Salary: Market related
Employment Type : Full-Time
Experience: years
Vacancy: 1
Air freight import controller • Cape Town, Western Cape, South Africa
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