IT Service Desk Engineer

Job Description:
Our UK client is seeking an experienced Service Desk Engineer to join its ever-growing technical team. The successful candidate will be responsible for providing first-line support to our Managed Service customers. This includes troubleshooting and resolving IT issues managing customer tickets and passing tickets to our On-Site Engineering queue where required. Additionally escalating complex issues to our 3rd line engineers. The ideal candidate will possess a minimum of 2 years of verifiable experience as a full-time IT Service Desk Engineer and will have the aim to work long-term with the company in developing their role in this exciting and mature company. The majority of our client base are Primary and Secondary Schools; therefore existing Schools experience would be preferable. We do also work with SMEs healthcare and small corporations so vertical awareness and attention to detail is of high importance.

IT Support Engineer (1st & 2nd Line)
Were looking for a proactive IT Support Engineer to join our growing team supporting a mix of education and business clients. This is a varied hands-on role offering exposure to modern cloud technologies networking and end-user environments.

JOB TYPE & HOURS: Permanent / Full Time Monday to Friday 8.00AM to 6:00PM UK (typically). Must be remote ready with stable Wi-Fi and laptop.

Key Responsibilities

• Manage and resolve IT support tickets efficiently ensuring timely and effective solutions
• Provide 1st & 2nd line support across hardware software networking and security issues
• Configure manage and troubleshoot Microsoft Azure environments
• Administer and support Google Workspace including user management and issue resolution
• Diagnose and resolve Windows OS-related issues across client systems
• Maintain clear and professional client communication providing updates and guidance
• Create and maintain technical documentation of systems environments and resolutions
• Deliver remote support with occasional on-site visits to support field engineers

Technical Skills Required

• Strong knowledge of Windows & Mac environments including Windows Server Active Directory GPO DHCP & DNS
• Experience with cloud platforms: Microsoft 365 Azure Intune & Google Workspace
• Solid understanding of networking: switching VLANs firewalls WAN and remote fault diagnosis
• Experience with virtualisation (Hyper-V) and server hardware troubleshooting (incl. RAID)
• Knowledge of MDM solutions and mobile device support (iOS Android ChromeOS)
• Familiarity with WiFi infrastructure (e.g. Ruckus Cambium Omada)
• Experience supporting AV/EdTech systems (projectors interactive screens etc.)
• Strong understanding of user profiles file sharing and permissions
• Good working knowledge of end-user applications (Microsoft Office browsers etc.)

About You

• Minimum 2 years experience in an IT support role (MSP or education environment preferred)
• Strong problem-solving skills with a logical and methodical approach
• Excellent communication and customer service skills
• Able to work independently and collaboratively
• Adaptable and comfortable in a fast-paced environment
• Relevant certifications (CompTIA Microsoft ITIL) advantageous

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1