Guesthouse Reservationist Paarl

We are looking for a friendly organised and customer-focused Guesthouse Reservations Coordinator to join our team.

The ideal candidate will have excellent communication skills enjoy working with guests and be able to manage reservations and guest experiences from enquiry through to check-out.

Key Responsibilities:
Manage guest reservations enquiries and bookings via phone email and booking platforms
Provide excellent customer service and build positive relationships with guests
Answer incoming calls and assist with guest queries and requests
Coordinate guest check-ins and check-outs ensuring a smooth and welcoming experience
Work closely with the Housekeeping Supervisor to ensure rooms are prepared and guest requirements are met
Manage and respond to guest reviews on various booking platforms in a professional manner
Assist with guest bookings for functions and events when required
Be willing to assist on weekends when needed especially for guest arrivals and function-related bookings
Liaise with the owner regarding function enquiries quotations and guest requirements
Maintain accurate booking records and ensure all reservation details are up to date

Requirements & Skills:
Excellent communication and interpersonal skills
Friendly professional and guest-focused attitude
Strong organisational skills with attention to detail
Ability to multitask and work well under pressure
Good telephone etiquette and customer service skills
Experience in hospitality guesthouse hotel or reservations environment would be advantageous
Computer literacy and experience with booking platforms preferred
Flexible availability including occasional weekends when required

Personal Attributes:
Reliable and responsible
Positive attitude and willingness to assist
Professional appearance and manner
Passion for creating a great guest experience

Please email your CV through to emailprotected with a photo salary expectation location and availability

Employment Type : Full-Time
Experience: years
Vacancy: 1