D365 Functional Consultant

Job Description

A leading organisation in the financial services sector is seeking a skilled Dynamics 365 Functional Consultant to join its growing technology team. This opportunity is ideal for a consultant who is passionate about delivering impactful customer experience solutions collaborating with stakeholders and driving digital transformation through Microsoft Dynamics 365 and the Power Platform.

Responsibilities:

• Analyse business requirements and design effective Dynamics 365 CRM solutions.
• Configure and optimise Customer Service Field Service Sales and Marketing modules.
• Facilitate stakeholder workshops discovery sessions and solution presentations.
• Collaborate with developers testers and project teams throughout the full project lifecycle.
• Ensure solutions are scalable secure and aligned with industry best practices.
• Provide strategic CRM guidance and act as a trusted advisor to stakeholders.
• Support user training documentation post-implementation support and continuous system improvement.
• Mentor junior team members and contribute to knowledge sharing within the team.

Requirements:

• Diploma or Bachelors Degree in Information Systems Computer Science or a related field.
• Microsoft MB-230: Dynamics 365 Customer Service Functional Consultant certification is essential.
• MB-280: Dynamics 365 Customer Experience Analyst Associate certification will be advantageous.
• 46 years experience in Dynamics 365 CRM consulting and implementation.
• Strong knowledge of Dynamics 365 Customer Service Field Service Sales and Marketing modules.
• Experience with Power Apps Power Automate and Power BI.
• Understanding of Dataverse Azure integrations and CRM best practices.
• Strong business analysis stakeholder engagement and problem-solving skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

EE Disclaimer:

All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: EL01

Required Experience:

Contract

Employment Type : Full-Time
Experience: years
Vacancy: 1