IT Field Engineer

Our client a well-established and highly regarded IT solutions company based in Port Elizabeth is seeking to appoint an experienced and driven IT Field Engineer to join their dynamic technical team.

Requirements:

• Relevant IT Degree or Diploma
• Industry certifications essential:
  • A
  • N
  • MCSE
• Minimum 35 years proven field support experience within an IT environment
• Previous leadership supervisory or project management experience
• Strong knowledge of:
  • Server support
  • Office 365
  • Exchange mail
  • Routing
  • Wireless networking
  • IT infrastructure support
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Valid drivers licence
• Own reliable transport
• Ability to work independently and under pressure

Responsibilities:
Technical Support and Infrastructure

• Install configure and maintain desktops laptops servers networking devices and peripherals
• Provide onsite and remote technical support to clients and users
• Diagnose and resolve hardware software and network-related issues
• Perform routine maintenance on servers networks and infrastructure environments
• Manage Office 365 Exchange mail systems routing wireless infrastructure and network security solutions

Server and Network Support

• Support Microsoft server environments and cloud platforms
• Troubleshoot network connectivity and performance issues
• Maintain system configurations user accounts passwords and permissions
• Conduct fault-finding and recommend preventative measures

Project Coordination

• Assist with project planning and implementation
• Coordinate software installations and deployments
• Ensure projects are delivered according to agreed timelines and standards

Leadership and Team Management

• Lead and manage technical support staff and field engineers
• Ensure high service delivery standards and operational efficiency
• Mentor and support junior technical staff where required

Documentation and Client Service

• Maintain technical documentation service reports and client records
• Build and maintain strong client relationships
• Deliver professional and efficient customer support

Key Skills and Competencies

• IT infrastructure support
• Server administration
• Network troubleshooting
• Office 365 administration
• Exchange Server support
• Routing and wireless networking
• Technical fault-finding
• Hardware and software support
• Leadership and supervision
• Project coordination
• Customer service orientation
• Problem-solving and analytical thinking
• Communication and interpersonal skills
• Time management and organisation

If you do not receive a response within two weeks of applying please consider your application unsuccessful.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1