Influencer Operations Specialist

About WPP Media

WPP is the trusted growth partner for the worlds leading brands. With exceptional talent trusted data and intelligence and world-class partnerships all united by ourpioneeringagentic marketing platform WPP Open we help clients navigate change capture opportunity and deliver transformational growth.

WPP Media is WPPs AI-driven media operating unit bringing together media data and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence clients see exactly where how and why their media investment is working.

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Job Title:Influencer Operations Specialist

Company:WPP Media South Africa

Location:Johannesburg South Africa

Type: Full-Time

About the Role

TheInfluencer Operations Specialistis the executional powerhouse of the influencer practice. Reporting to theStrategic Account Manager Influencer & Socialfor all work allocation prioritisation and conflict resolution you will bring creative strategies to life by managing the entire talent lifecyclefrom identification and sourcing to contracting content delivery and payment. This role is highly tactical and detail-oriented requiring flawless organisation and proactive communication to ensure all assigned campaigns are executed on time on budget and to the highest standard of excellence.

Key Responsibilities:

• Execute end-to-end influencer campaigns based on tasks assigned by theStrategic Account Manager Influencer & Social Manager

Influencer Sourcing & Relationship Management:

• Identify recruit and vet potential influencers based on campaign brief requirements.
• Serve as the primary day-to-day point of contact for all talent throughout the campaign lifecycle.

Financial & Payment Administration:

• Own the entire payment process from start to finish ensuring talent is paid accurately and on time.
• Proactively communicate with influencers to request and secureaccurateinvoices.
• Accuratelyconfirm andload all influencer billing details and invoice documentation onto the financial platform for processing.
• Share creator actuals and cost breakdowns with internal finance and media planning teams as required by the workflow.
• Track payment statuses and act as the liaison between the influencer and finance to resolve any queries.

Campaign Execution & Administration:

• Lead the negotiation of rates deliverables and contractual terms with influencers.
• Draft and manage all influencer contracts scopes of work and briefing packs.
• Manage the onboarding of influencers onto all required platforms.

Content & Quality Management:

• Act as the first line of quality control for allsubmittedcontent. Youare responsible foran initialdetailed review against the brief brand guidelines and for grammatical accuracy before it is escalated internally.
• Meticulously track all content submissions against campaign timelines.
• Liaise directly with creators on any required content changes or reshoots.

Upward Communication & Reporting:

• Provide clearaccurate andtimelystatus updates on all assigned tasks and campaign milestones directly to theStrategic Account Manager Influencer & Social Manager.
• Youare responsible forimmediatelyflagging any conflicting deadlines unclear briefs or capacity concerns to theStrategic Account Manager Influencer & Social Manager for resolution and reprioritisation.
• Proactively flag any potential risks or influencer issues to theStrategic Account Manager Influencer & Social Managerbefore they become critical problems.

Required Capabilities:

Experience:

• 1 yearof direct experience in an operational role within influencer marketing talent management or social media coordination.
• Experience with contract administration and budget tracking is essential.

Skills:

• Exceptional Organizational Skills:World-class attention to detail with the ability to flawlessly manage multiple tasks deadlines and administrative processes simultaneously.
• Strong Negotiation & Interpersonal Skills:The ability to communicate firmly but fairly with talent and agents to negotiatefavourableterms whilemaintainingpositive relationships.
• Pragmatic Problem-Solving:A hands-on approach to solving executional challenges as they arise from missed deadlines to content issues.
• Technical Proficiency:A high levelofproficiencywith influencer marketing platforms (e.g. Creator IQ) isrequired. Experience with workflow systems like Symphony orWrikeisadvantageous.

Attributes:

• Tenacious & Resilient:Demonstratesa relentless drive to see every executional task through to completionskilfullynavigating difficult negotiations and setbacks with persistence and a positive attitude.
• Highly Accountable:Takes absolute ownership of all assigned tactical duties from contract accuracy to payment processing ensuring every step is completed meticulously without the need for micromanagement.
• Process-Driven:Exhibitsan unwavering commitment to executing established workflows for contracting payment and approvals understanding that process is fundamental to managing risk and ensuring quality.
• Professional & Diplomatic:Acts as a polished ambassador for the agency building strong relationships with talent and communicating necessary feedback with a diplomacy that preserves partnership.

Overviewof KPIs(to be evolved as required by the business)

The KPIs for this role are part of a dynamic performance development framework. They will be formally reviewed and updated on an annual basis to ensure alignment with evolving businessobjectivesand your personal career development goals. This entire process is managed collaboratively through goal setting and progress tracking within our dedicated platform

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Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1