Functions Manager

Duties & Responsibilities

• Manage the end-to-end planning and execution of functions and events.
• Build and maintain strong relationships with clients ensuring all event requirements are understood and delivered.
• Plan coordinate and manage corporate hospitality and special event functions from inception to completion.
• Ensure seamless execution of events maintaining the highest service and presentation standards.
• Manage function budgets cost controls and resource allocation.
• Liaise with clients to understand event requirements and exceed expectations.
• Coordinate with culinary operations facilities and support teams to ensure successful event delivery.
• Lead motivate and develop function staff to maintain high service standards.
• Monitor health safety food safety and hygiene compliance.
• Manage supplier relationships and event logistics where required.
• Prepare post-event evaluations and implement continuous improvement initiatives.
• Manage and report functions reservations.
• Sufficient monitoring of operations during service times.
• To liaise or ensure correspondence with clients both verbally and electronically
• Assist the Management team as required.
• Supervise and maintain quality and service at all times to the highest level.
• Ensure that all control measures are in place for all revenue/cash handling/stock control and invoicing all clients after functions.
• Debtors control and following up on payments.
• Conduct site inspections and event evaluations to identify continuous improvement opportunities.
• Resolve customer concerns promptly and professionally.
• Monitor service delivery to ensure client satisfaction and repeat business.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1