Passenger Vehicle Booking Clerk Western Cape, Somerset West

Remuneration: Market Related dependent on skill set knowledge and experience

Purpose Of The Job:

Our client is looking for an experienced Booking Clerk to join the team. To manage customer service bookings efficiently coordinate workshop appointments and provide professional customer support that aligns with dealership standards. By effectively managing the booking process and providing exceptional customer service the Bookings Clerk contributes to the overall success and reputation of the dealership and the Brand.

Responsibilities:

• Schedule service maintenance repair and diagnostic appointments for customers
• Answer incoming calls emails and online booking requests
• Confirm appointments and send reminders to customers
• Gather and accurately capture customer and vehicle information
• Coordinate booking schedules with service advisors and workshop manager
• Manage workshop capacity to optimize technician productivity
• Follow up on missed appointments and reschedule where necessary
• Inform customers about service campaigns recalls and maintenance requirements
• Maintain accurate records on dealership management systems
• Ensure compliance with brand and dealership customer service standards
• Assist with customer queries regarding service processes estimated timelines and dealership procedures
• Support Service Advisors with administrative duties when required
• Accurate filing of Job cards
• Processing of cash receipts
• Monitoring cash outstanding

Requirements:

• Grade 12 (Matric)
• 2-5 Years experience in booking reception call centre or administrative roles in the motor industry would be advantageous
• Previous working experience in an automotive dealership or customer service environment essential
• Computer literacy including Microsoft Office products
• Familiarity with dealership management systems (such as Autoline or similar) would be highly beneficial
• Own transport would be a plus
• Motor industry experience essential!

Skills & Competencies:

• Customer focus
• Communication & influence
• Teamwork & collaboration
• Planning & organizing
• Problem solving

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than 1 weeks from advertising.

Employment Type : Full-Time
Experience: years
Vacancy: 1