Property Administrator

The Property Administrator is responsible for property-related billing administration, tenant account maintenance, utility recoveries and query resolution. The role requires accurate processing of monthly billing information, tenant movements, account adjustments and supporting documentation within required deadlines.

Key Responsibilities

• Receive and review data files, tenant movement reports and occupancy reports from utility management companies as part of the monthly billing process.
• Review tenant utility consumption and billing data for material variances relating to electricity, water and sewerage.
• Query major billing or consumption variances with the relevant utility management company.
• Review tenant movements and investigate movements not reflected correctly on reports.
• Prepare monthly recovery schedules based on expense invoices received from Operations and Maintenance.
• Process recoveries against tenant accounts.
• Process ad hoc recoveries received from Operations and Maintenance and Building Management teams.
• Process legal fee invoices on tenant accounts for recovery.
• Review and sign pre-billing reports, ensuring all required charges have been processed and investigating variances.
• Submit pre-billing reports to the Portfolio Manager for review and approval.
• Send tenant statements through the MDA bulk emailing system after monthly billing has been generated.
• Send supporting documentation to tenants.
• Review returned or undeliverable emails and correct tenant contact information in the MDA Property Management System.
• Communicate tenant movements to utility management companies.
• Review tenant leases and communicate utility liabilities to the relevant utility management company.
• Communicate meter changes in accordance with required notification processes.
• Attend to tenant and utility queries.
• Follow up on resolved queries to confirm tenant satisfaction and closure.
• Process corrections and adjustments on tenant accounts.
• Prepare and process deposit and credit refunds for Portfolio Manager approval.
• Update tenant contact information when requested.
• Prepare annual Municipal Rates, CID Levy, Body Corporate Levies and CCPOA Levy increase schedules for review and approval.
• Process backdated corrections relating to annual Municipal Rates and levy increases.
• Prepare Bad Debt Write Off Motivations in accordance with approved instructions.
• Process approved bad debt write-offs.
• Perform other reasonable duties related to the Property Administrator position.

Minimum Requirements

• Matric / Grade 12.
• National Diploma (NQF 6) or bachelor's degree (NQF 7) in Property Management, Real Estate, Business, Finance or Accounting.
• Minimum 3-5 years' experience as a Property Administrator.
• Experience with billing, queries and utilities.

Additional Information

Monthly billing duties must be completed in line with communicated billing deadlines.

If you meet the requirements and would like to be considered for this opportunity, please submit your application through the link provided. Only candidates who meet the role requirements will be contacted.