Pro Shop Manager - Serengeti Golf Estate

SUMMARY:
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POSITION INFO:

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):

Key Performance Indicators

• Achieve Budget Sales and Margin

• Superior Customer Service

• Cash Management

• Data Integrity

• In store Merchandising standards

• Marketing

• Staff development and management

• General Administration

• Risk Management

• Continuous Improvement

• Develop & Maintain knowledge & skills on Custom Fitting Services.

REQUIREMENTS:

• Business acumen

• Management skills

• Leadership skills

• Self-Motivation

• Customer Engagement skills

• Golf Operations Experience

• Communication

• Computer literacy

• In depth product knowledge of Golf equipment

• Budgeting:

  Set monthly and weekly budgets for Golf Shop Team Members.

  Manage sales staff daily against % of budget in the following areas:

  Overall sales

  Margins

  Markdown sales

  Used sales

  Demo unit sales

  number of customer engagements

  Management of basket size through up-selling, on selling and other sales techniques.

  Control discounts to maximize margin.

  Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.

  To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.

• Customer Service:

  Ensure the company’s purpose is fully understood and lived by all team members in daily activities.

  Deliver superior customer service experience to all customers.

  Maintains and enforces the company service non-negotiable.

  Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.

  Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.

  All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

ADDITIONAL COMPETENCY REQUIREMENTS:

• Logical

• Analytical

• Numerate

• Effective Seller

• Multi-tasking

• Communicate effectively, including presentation skills

• Work effectively as a team member and leader

• Time management – both personal as well as golf shop team

• Interest in sports

• Ability to work under pressure