Insight Manager

Job Title:

Insight Manager

Job Description

Insights Manager Business Intelligence & Analytics (Financial Services)

At Concentrix we partner with leading organisations to deliver exceptional customer and operational outcomes. We are currently supporting a globally recognised financial services client known for its focus on trust precision and customer excellence and were seeking an experienced Insights Manager to lead data-driven transformation.

This is a high-impact leadership role ideal for someone who can translate complex financial and operational data into strategic insight influence senior stakeholders and operate confidently within a highly regulated environment.

The Role

As an Insights Manager you will shape and deliver the analytics strategy for a financial services programmedriving performance enhancing customer outcomes and ensuring insight-led decision-making at every level.

Youll lead a team of analysts elevate reporting and governance standards and act as a trusted advisor to senior stakeholders ensuring insights are robust compliant and commercially impactful.

What Youll Be Doing

Strategic Insight & Financial Performance

• Define the analytics roadmap aligned to financial regulatory and customer experience objectives

• Deliver actionable insights that support risk mitigation revenue optimisation and operational efficiency

• Interpret complex datasets across customer operational and financial performance metrics

Leadership & Capability Building

• Lead coach and develop a high-performing team of Insight Analysts

• Embed a culture of accountability precision and continuous improvement

• Establish scalable frameworks and best practices aligned to regulated environments

Advanced Analytics & Governance

• Drive advanced analytics including forecasting segmentation and root cause analysis

• Ensure data integrity audit readiness and compliance with regulatory standards

• Leverage tools such as Power BI Tableau SQL Python or R to deliver accurate and scalable insights

Reporting Storytelling & Influence

• Oversee executive dashboards performance scorecards and governance reporting

• Translate complex data into clear compelling narratives for senior stakeholders

• Support decision-making with insight that balances commercial objectives and regulatory considerations

Stakeholder & Client Partnership

• Act as a trusted advisor to senior client stakeholders within the financial services sector

• Lead governance forums business reviews and performance discussions

• Build strong relationships across operations risk and compliance teams

Performance Optimisation & Innovation

• Embed insight into forecasting capacity planning and performance management

• Drive automation and innovation in reporting including AI and scalable analytics solutions

• Identify opportunities to improve efficiency while maintaining rigorous compliance standards

What Were Looking For

• 5 years experience in Business Intelligence Analytics or Insights including leadership responsibility

• Proven experience delivering insights within financial services banking insurance or similarly regulated industries

• Strong technical capability in Power BI Tableau SQL and Python/R

• Deep understanding of data governance regulatory considerations and audit requirements

• Demonstrated ability to influence senior stakeholders through data-driven storytelling

• Strong commercial acumen with the ability to balance risk compliance and performance

• Experience in contact centres or customer operations is advantageous

• Knowledge of Lean Six Sigma / structured methodologies is beneficial
  

Why Join Concentrix

At Concentrix we combine global expertise with deep industry knowledge to deliver outstanding results for our clients.

• Work with a prestigious financial services organisation in a high-trust environment

• Lead impactful analytics that drive real business and customer outcomes

• Be part of a culture that values precision innovation and continuous improvement

• Shape the future of insight within a fast-paced client-focused partnership
  

Ready to Apply

If youre passionate about delivering insight with integrity and want to lead analytics in a regulated high-performance environment wed love to hear from you.

Location:

ZAF Cape Town - 10 Rua Da Gama St Foreshore Cape Town

Language Requirements:

Time Type:

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1