People Development Coach

Red Ember Recruitment is seeking a passionate and energetic People Development Coach (PDC) on behalf of our client based in Plattekloof.

This role is responsible for driving learning and development across approximately 56 stores within an assigned region. The successful candidate will coordinate training initiatives facilitate learning programmes conduct compliance audits and ensure employees receive the training required to perform at the highest standard. The position also plays a key role in succession planning talent development and legislative training compliance.

Training & Development

• Facilitate induction and on boarding programmes.
  
• Deliver in-store and classroom-based training.
  
• Ensure Team Member Basics (TMB) training is completed within required time frames.
  
• Identify skills gaps and develop targeted training plans.
  
• Facilitate Train-the-Trainer programmes.
  
• Monitor and evaluate training effectiveness.
  
• Track training completion and ensure 100% compliance.
  

Training Administration

• Maintain accurate training records.
  
• Manage Learning Zone GEM and The Vault training systems.
  
• Produce monthly training reports.
  
• Prepare annual Workplace Skills Plan (WSP).
  
• Compile and submit the Annual Training Report (ATR).
  
• Ensure SETA and Skills Development Levy compliance.
  
• Archive training documentation in accordance with company policy.
  

Store Coaching & Compliance

• Conduct monthly training audits.
  
• Perform pre-audit ROCC coaching visits.
  
• Observe employees during service and provide coaching.
  
• Support new store openings and operational readiness.
  
• Follow up on audit findings and corrective actions.
  

Succession Planning

• Identify high-potential employees.
  
• Develop Individual Development Plans (IDPs).
  
• Build and manage talent pipelines.
  
• Conduct quarterly talent reviews with Area Coaches.
  
• Monitor bench strength across all management levels.
  

Requirements

• Relevant tertiary qualification.
  
• Bachelors Degree in Human Resources Business Administration or related field is advantageous.
  
• Minimum 2 years experience within a National Training role.
  
• Experience within QSR Retail Catering or Restaurant environments.
  
• Previous HR or training administration experience.
  
• Valid drivers licence.
  
• Own reliable vehicle (non-negotiable).
  
• Willingness to travel between stores.
  
• Passion for learning and employee development.
  
• Excellent facilitation and presentation skills.
  
• Strong communication and relationship-building ability.
  
• Highly organised with excellent attention to detail.
  
• Computer literate (MS Office).
  
• Able to work independently.
  
• Results-driven with a continuous improvement mindset.
  
• Strong stakeholder management skills.
  
• Excellent planning and administration abilities.
  

Required Skills:

Minimum 2 years experience within a National Training role. Experience within QSR Retail Catering or Restaurant environments. Previous HR or training administration experience.

Required Education:

Relevant tertiary Degree in Human Resources Business Administration or related field is advantageous.

Employment Type : Full Time
Experience: years
Vacancy: 1