Restaurant Manager

Restaurant Manager Luxury Safari Lodge Northern KwaZulu-Natal

Location: Northern KwaZulu-Natal

Property: Luxury Safari Lodge

Position: Live-in

Salary: R25000 R30000 (DOE)

Reports To: Food & Beverage Manager

Job Purpose

The Restaurant Manager is responsible for the day-to-day management of the lodges restaurant operations ensuring exceptional five-star service delivery seamless guest dining experiences and effective supervision of service staff. This role focuses on service excellence staff leadership and operational efficiency while supporting the Food & Beverage Manager in achieving overall departmental objectives.

Key Responsibilities

Restaurant Operations

Manage daily restaurant operations including breakfast lunch dinner and special dining experiences (boma dinners bush dinners private dining)

Ensure smooth coordination between front-of-house service staff kitchen and bar

Maintain consistent five-star service standards and dining presentation

Guest Experience & Service Excellence

Deliver warm professional and personalised dining experiences aligned with luxury safari lodge standards

Engage with guests to understand preferences dietary requirements and special occasions

Proactively resolve guest complaints and service issues to ensure guest satisfaction

Team Leadership & Supervision

Supervise schedule and motivate waiters hosts and service supervisors

Conduct on-the-job training in service standards etiquette menu knowledge and wine service

Support performance management discipline and staff development in line with South African labour legislation

Quality Hygiene & Compliance

Ensure compliance with food safety (HACCP) health & safety regulations and lodge SOPs

Maintain cleanliness hygiene and presentation standards in all restaurant and service areas

Ensure responsible alcohol service in accordance with South African liquor legislation

Stock & Cost Control

Assist with stock control beverage counts breakages and wastage reporting

Monitor service equipment linen and tableware and report shortages or damage

Support cost-control initiatives without compromising service quality

Administrative & Reporting Duties

Prepare daily service reports and provide feedback to the Food & Beverage Manager

Assist with rosters attendance tracking and leave planning

Participate in departmental meetings and training sessions

Candidate Profile

Strong leadership and people-management skills

Exceptional guest service and communication abilities

High attention to detail and service consistency

Strong organisational and time-management skills

Problem-solving ability and calmness under pressure

Team-oriented with a hands-on leadership approach

Professionalism integrity and accountability

Working Environment

Luxury five-star safari lodge in a remote Big Five reserve

Guest-facing fast-paced environment requiring professionalism and attention to detail

Flexible working hours including early mornings late evenings weekends and public holidays

Close collaboration with the Food & Beverage Manager Executive Chef and Operations team

If you have not received a response within 7 days of your application please consider your application unsuccessful.

Required Skills:

experience

Employment Type : Full Time
Experience: years
Vacancy: 1