WNS in Durban seeks an experienced Call Centre Manager to drive performance and deliverables across the operation. You will lead on strategic plans, coach teams, and ensure high KPI attainment and customer satisfaction.
You will oversee change initiatives, manage staff, analyse KPIs, and develop people to grow sales and value while maintaining service excellence in a fast-paced environment. The role requires five years in call centre leadership, strong commercial acumen, and the ability to
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Operations Leader: Call Center Performance & Transformation • Durban, KwaZulu-Natal, ZA
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