AI Prompt Specialist

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are seeking a creative and analytical AI Prompt Specialist to develop, optimize, and maintain prompts that improve the performance, reliability, and effectiveness of AI-powered systems. This role ensures Large Language Models deliver high-quality, contextually relevant, and business-aligned outputs across a wide range of use cases. The successful candidate will collaborate with AI engineers, trainers, product teams, and business stakeholders to improve AI experiences and support the deployment of Generative AI solutions.

Prompt Development & Optimization

• Design prompts that maximize AI effectiveness and consistency.
• Develop prompts for conversational AI, automation, and business applications.
• Create reusable prompt templates and prompt libraries.
• Optimize prompts to improve response quality and accuracy.
• Support prompt lifecycle management activities.

AI Evaluation & Testing

• Measure and improve AI performance through structured evaluation.
• Test prompts across multiple use cases and scenarios.
• Analyze outputs and identify areas for improvement.
• Conduct prompt experiments and comparative testing.
• Support AI quality assurance initiatives.

Stakeholder Collaboration & Solution Support

• Work closely with business and technical teams to deliver effective AI solutions.
• Translate business requirements into prompting strategies.
• Collaborate with AI engineers, trainers, and product teams.
• Support AI implementation and optimization projects.
• Provide recommendations on prompt effectiveness.

Documentation & Best Practices

• Promote consistency and scalability across prompt engineering activities.
• Maintain prompt libraries and documentation.
• Develop prompting standards and guidelines.
• Support knowledge-sharing initiatives.
• Contribute to prompt governance and quality frameworks.

Innovation & Continuous Improvement

• Stay at the forefront of Generative AI developments.
• Research emerging prompting techniques and methodologies.
• Evaluate new AI tools and platforms.
• Recommend enhancements to prompting practices.
• Support experimentation and innovation initiatives.

Qualifications

• Bachelor's Degree in Communications, Linguistics, Computer Science, Artificial Intelligence, Information Systems, Business, or a related field.
• Minimum 2 years of experience working with AI technologies, content strategy, research, analytics, quality assurance, or related disciplines.
• Experience using Large Language Models and Generative AI platforms.
• Strong written communication and language analysis skills.
• Excellent attention to detail and analytical thinking abilities.
• Ability to evaluate AI outputs and identify improvement opportunities.
• Experience creating structured content, instructions, or documentation.
• Strong problem-solving and critical-thinking skills.
• Ability to work effectively with technical and non-technical stakeholders.
• Strong organizational and time-management capabilities.
• Experience working in collaborative and fast-paced environments.
• Passion for emerging AI technologies and innovation.

Nice to Have

• Experience with prompt engineering or AI training activities.
• Experience using OpenAI, Anthropic, Gemini, Claude, or similar platforms.
• Knowledge of Retrieval-Augmented Generation (RAG) concepts.
• Experience supporting chatbot or conversational AI projects.
• Familiarity with AI evaluation methodologies.
• Understanding of AI governance and responsible AI principles.
• Experience within technology, SaaS, or BPO environments.
• Certifications or formal training related to AI or Generative AI.

Work Environment

This role operates in a professional office environment. The employee will be largely sedentary, require sitting/standing for long periods while using a computer and telephone headset, and may occasionally need to move about the office, lift or move objects up to forty (40) pounds.

Locations

All MCI Locations – must be authorized to work in the country where the job is based.

Background & Security

Required to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must also submit to drug screening; job offers are contingent on drug screening results.

Equal Employment Opportunity

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. MCI embraces diversity and maintains a work environment free from discrimination. MCI does not discriminate on any protected characteristic and will consider qualified applicants with criminal histories in accordance with local and federal requirements.

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