Customer Service Team Lead: Inspire, Own KPIs & Growth

WNS South Africa is seeking a Service Team Lead to guide a team of Customer Service Advisors, delivering industry-leading service while meeting KPI targets and profitability goals. You will mentor agents, organize schedules, and work to reduce attrition and improve quality in a fast-paced contact center environment.

The role requires 24 months in customer service with at least 12 months in a supervisory capacity, Matric or equivalent, and a proven ability to motivate teams to achieve high

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