Spanish Call Center Representatives

About the Role

We are looking for confident and professional Spanish Call Center Representatives to join our growing team. These individuals will engage with customers across a variety of campaigns and support overall business operations through high‑quality communication and service delivery.

Key Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Qualifications

• Grade 12 / National Senior Certificate (or equivalent)
• Minimum 1‑2 years’ experience in a customer service role within a BPO environment
• Fluent in English and Spanish
• Excellent verbal and written communication skills
• Strong interpersonal and problem‑solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast‑paced and target‑driven environment
• Professional, adaptable, and customer‑focused attitude
• Authorized to work in the country where the job is based

Other Requirements

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results
• Must be willing to submit to drug screening; job offers are contingent on drug screening results

Equal Employment Opportunity and ADA

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

MCI embraces differences and is committed to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. In all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline, MCI adheres to these principles.

Disclaimer

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. Employees may be asked by supervisors or managers to perform additional duties. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either the employee or the employer may terminate employment at any time, for any reason.

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