Assistant Manager - Operations - Telecoms-South Africa
WNS • Cape Town, Western Cape, ZA
30+ days ago
Job description
Job Description
To lead, inspire and engage a team of Customer Service Advisors in delivering industry‑leading customer service through business KPIs to increase the profitability of the business, remaining committed to treating customers fairly. This role includes administrative duties and you will have to ensure that your work is always up to date.
Essential Job‑Related Knowledge, Competencies & Skills
- Customer Care
- Numeracy
- Products
- Telephone Etiquette
Other Specific Requirements
- Products and Services Regulations
- Systems
- Policies and Procedures
Behavioral Traits Required
- Strategic thinking and leading through change
- Innovation, Analytical Thinking, Business Acumen & Industry Awareness
- Client Orientation, Delivery Orientation & Planning and Organizing
- Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions
Qualifications
- Essential: A Matric/Grade 12 Certificate
- Preferred: A relevant tertiary qualification
Experience Required
- 1 year experience as a call center team leader
Additional Information
Monday – Friday – 8:30 – 20:00 (9 hour shift)
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