WNS South Africa is seeking a senior operations manager to lead a specialist function. You are customer and client facing and strive to deliver an excellent customer experience.
You are accountable for designing, implementing and tracking a portfolio of improvement projects for your functional area. The role requires a proven track record in contact centre/BPO environments and insurance industry experience.
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Operations Manager: Drive CX & Cost in BPO (South Africa) • Cape Town, Western Cape, ZA
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