Telecoms Customer Service Team Lead

WNS in Cape Town is seeking a motivated Team Leader to lead and engage a team of Customer Service Advisors. You will drive industry‑leading service through KPIs while maintaining fair customer treatment and handling essential administrative tasks to keep operations up to date.

The role requires 1 year of call center team leadership experience, Matric/Grade 12, and a preferred relevant tertiary qualification. Shifts run Monday to Friday, 8:30 to 20:00.

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