Strategic Donor Contact Centre Leader
South African National Blood Service • Roodepoort, Gauteng, ZA
30+ days ago
Job description
The South African National Blood Service is seeking a capable leader to manage the Contact Centre business unit, ensuring effective donor recruitment and customer service delivery across multiple channels.
You will oversee staffing, budget management, strategy implementation and quality standards, align national contact centre activities with stakeholder management, and drive continuous improvement in patient and donor experiences.
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