WFM Group Lead: Planning & Forecasting (Flexible Hours)

WNS in Cape Town is seeking a senior Planning leader to drive short- to mid-term planning, forecasting and scheduling. You will align resources with business objectives, manage a multi-site WFM function and mentor a team across operations.

The role requires extensive experience in RPM functions, WFM tools and BPO environments, with strong emphasis on analytical, problem-solving and stakeholder management skills.

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