Assistant Housekeeping Manager

Duties

• Ensure that the day-to-day operations of the housekeeping department are carried out according to company standards and as specified by senior management.
• Perform regular inspections of the laundry, public areas, and lodges.
• Manage, support, and assist housekeeping personnel as required.
• Ensure that all housekeeping personnel are briefed on their daily duties and any other departmental information at the start of each shift.
• Lead by example in appearance and personal hygiene, ensuring that all housekeeping personnel on shift are neat and professional in their respective uniforms.
• Ensure that the cleanliness, hygiene, and sanitation of guest lodges and public areas are maintained at all times in accordance with company standards.
• Ensure that all repair and maintenance issues are reported to the relevant departments and that appropriate action is taken.
• Provide on-the-job training to ensure that personnel continue to develop and improve.
• Maintain a positive attitude and a courteous, professional demeanour at all times.
• Anticipate and respond to all guest needs promptly, efficiently, and courteously.
• Ensure that any guest complaints are resolved promptly, efficiently, and courteously, and brought to the attention of senior management.
• Ensure that monthly stock takes are conducted.
• Accurately maintain linen stock.
• Maintain housekeeping consumable stock.
• Follow all reasonable instructions.
• Report any breaches of company policy to senior management.

Requirements

• Grade 12.
• Preferably 2–3 years' previous housekeeping management experience or experience in a similar role within the hospitality industry.
• Ability to coordinate and lead the housekeeping team.
• Ability to motivate and inspire the team.
• Strong communication skills.
• Self‑discipline.

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