CRM administrator and Project Manager

Own and manage end-to-end CRM projects from scoping to deployment

Ensure data accuracy and integrity across CRM platforms maintaining the golden client record

Lead Lead management and client survey initiatives to uncover business gaps and drive strategic improvements

Collaborate with data vendors IT teams and marketing to align CRM capabilities with business goals

Develop project plans timelines budgets and risk mitigation strategies

Monitor KPIs and report on project performance to senior leadership

Facilitate stakeholder workshops and feedback sessions

Ensure compliance with POPIA and other data governance frameworks

Champion CRM best practices and continuous improvement across the business

Qualifications :

Experience 5 years in CRM administration data and project management ideally with exposure to Salesforce CRM some background SAP and working with stakeholders and retail environments

CRM Tools Proficiency in Salesforce SAP or similar platforms other Martech systems

Data Management Strong understanding of data architecture client segmentation and lead scoring

Reporting Skilled in dashboarding tools (Power BI Tableau) and Excel

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1