Bookings Clerk
ARCSCape Town, ZAKey Responsibilities - Manage and schedule customer service bookings.Handle incoming customer booking requests professionally and efficiently.Confirm bookings and communicate booking details to cu... Show more
Bookings ClerkARCS • Cape Town, South Africa
Bookings Clerk
ARCS • Cape Town, South Africa
30+ days ago
Job description
Key Responsibilities
- Manage and schedule customer service bookings.
- Handle incoming customer booking requests professionally and efficiently.
- Confirm bookings and communicate booking details to customers.
- Maintain accurate booking records and customer information.
- Assist the Service Department with daily administrative duties.
- Coordinate with Service Advisors and workshop personnel to ensure bookings are managed effectively.
- Capture and update customer and booking information accurately on Keyloop.
- Assist with service-related documentation and filing.
- Follow up with customers regarding bookings where required.
- Provide professional and friendly customer service at all times.
- Ensure all administrative duties are completed accurately and within required timeframes.
Minimum Requirements
- Grade 12 / Matric Certificate.
- Previous administration, reception, customer service or booking experience will be advantageous.
- Previous automotive dealership or OEM experience will be advantageous but is not essential.
- Good computer literacy.
- Keyloop experience will be advantageous.
- Excel knowledge is required.
- Strong communication and organisational skills.
Key Skills & Competencies
- Excellent communication skills
- Customer service orientation
- Administration and organisation
- Teamwork
- Problem solving
- Time management
- Attention to detail
- Computer literacy
- Ability to work under pressure
- Professional and friendly telephone manner
- Ability to manage multiple bookings and priorities effectively
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Bookings Clerk • Cape Town, South Africa
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