Executive Housekeeper

Job Purpose

To lead and manage the housekeeping department in delivering exceptional cleanliness, presentation, and guest service standards aligned with a five-star luxury hospitality offering. Responsible for maintaining accommodation excellence, leading the housekeeping team, and ensuring operational efficiency and compliance with company standards.

Key Responsibilities
Leadership & Team Management

• Lead, coach, and develop the housekeeping team to achieve service excellence.
• Manage daily operations, staff allocation, performance, and departmental standards.
• Promote teamwork, professionalism, and accountability.

Guest Experience & Service Excellence

• Ensure guest rooms, public areas, and facilities meet luxury presentation standards.
• Conduct regular inspections to maintain cleanliness, attention to detail, and quality control.
• Respond to guest requests and feedback professionally.

Housekeeping Operations

• Oversee guest rooms, laundry, public areas, and back-of-house housekeeping functions.
• Ensure compliance with Standard Operating Procedures and Qwabi service standards.
• Coordinate with other departments to ensure a seamless guest experience.

Health, Safety & Compliance

• Maintain high standards of hygiene, cleanliness, and safe working practices.
• Ensure compliance with health and safety regulations and company policies.
• Monitor equipment maintenance and report operational concerns.

Stock Control & Administration

• Manage linen, amenities, cleaning supplies, and departmental resources.
• Control costs, minimise wastage, and maintain accurate operational records.

Training & Development

• Train and mentor staff to uphold luxury housekeeping standards.
• Drive continuous improvement and service excellence within the department

Minimum Requirements

• Grade 12 (Matric) required; Hospitality qualification advantageous.
• Minimum 5 years’ experience in luxury lodge, hotel, or premium hospitality operations.
• Previous experience in a senior housekeeping or supervisory role.
• Strong knowledge of housekeeping standards, hygiene, quality control, and guest service.
• Computer literate with Microsoft Office experience.
• Ability to work flexible hours, weekends, and public holidays.