Duty Manager

Delaire Graff Lodges & Spa is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.

Main responsibilities:

• Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
• Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
• Oversee all Guest Relations processes
• Assist in employee relations processes
• Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
• Attend morning meetings
• Able to compile the roster, roster management
• Set up and create training for all new recruited Guest Relations Officers
• Ensure that all guest queries are taken and processed in a speedy and efficient manner
• Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate
• Ensure attention to detail in all tasks given
• Ensure all Guest Relations Officers are trained on all aspects of Delaire Graff

Main requirements:

• Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
• Preferably 2 -3 years previous experience working at the front desk
• Passionate about the hospitality industry
• Excellent interpersonal- & communication skills, written and verbal.
• Ability to maintain a professional working relationship with all departments and across cultures and religions
• Able to deal with very distinguished clientele
• Must be well-presented
• Honesty, Flexibility and Accountability
• Friendly, helpful and outgoing
• Professional manner and attitude
• Natural warmth and friendliness
• Punctual & self-disciplined
• Extreme attention to detail
• Good basic computer & administration skills
• Flexible to work night shifts
• Must reside in the surrounding area of Stellenbosch

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