IT Technician

A law firm based in Sandton is seeking an IT Technician to join their team.

• We are looking for a highly capable, motivated and experienced IT Support Specialist to provide technical assistance and support to the firm.
• The ideal candidate will be responsible for monitoring, troubleshooting and maintaining computer and network systems of the Firm. The candidate should possess extensive experience in providing information technology support in a fast-paced environment and ensure that the IT systems of the firm run efficiently.

Duties and responsibilities are as follows:

• Providing IT support and assistance to the Staff.
• Monitoring hardware, software issues and systems performance metrics.
• Setting up workstations with computers and necessary peripheral devices (computers, routers, printers etc).
• Advising on IT equipment upgrades.
• Keeping track of technological advancements and trends in IT support and ensuring system security.
• Providing orientation and guidance to the Staff on how to operate new software and computer equipment.
• Monitoring and upgrading (where necessary) computer hardware (HDD, SSD, Processors, mouses, keyboards etc.) to ensure full and proper functionality.
• Install and configure appropriate software and functions according to specifications and give guidance on how to operate software and computer equipment.
• Daily operation of all IT Equipment in the workplace.
• Daily, weekly & monthly server backup.
• Managing telephone users, groups, extensions.
• Managing video-conferencing facilities.
• Ensuring security and privacy of networks and computer systems.
• Maintain a service desk ticketing system for documentation, logging, monitoring and reporting all incidents.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc).
• Identify computer or network equipment shortages and, source best quotations and place orders.
• Management of CCTV Surveillance equipment.
• Comply with all data policies, standards, and processes.
• Maintain our cloud-based system with our group of developers, report issues to developers and testing of fixes. Communicating between users and developers.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Act as initial point of contact for all computer and IT related concerns.
• Liaising with external service provider/s on IT related issues.

Additional responsibilities:

• Have an understanding of video conferencing facilities.
• Assist in conducting research and locating resources.
• Organize all library resources so they are easy to locate.
• Identify technology needs and make recommendations.

Desired Experience and Qualifications:

• Related IT qualification.
• At least 3 years in Technical Support Environment - Preferably in a law firm.
• Strong knowledge of Windows operating systems, Microsoft Office, 365, SharePoint, office 365 admin, and desktop application.
• In depth knowledge of computer hardware, software and networks.
• Good Troubleshooting and Problem-solving skills.
• Excellent interpersonal and communication skills.
• Capable of working well under pressure.
• Developed interpersonal skills.
• Highly organized and self-disciplined.
• Positive attitude and desire to assist.

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