BMC Helix ITSM Specialist / System Administrator
ATS Client • Cape Town, Western Cape, ZA
30+ days ago
Job description
Job Description
We are looking for a highly skilled BMC Helix ITSM Specialist to join our dynamic team. This role is ideal for a technically strong professional who thrives in optimizing ITSM platforms, enhancing system performance, and driving seamless integrations across enterprise environments. You will play a key role in configuring, maintaining, and evolving the BMC Helix ecosystem while ensuring alignment with best-practice ITIL processes.
Key Responsibilities
System Configuration & Maintenance
- Administer and support BMC Helix ITSM modules including Incident, Problem, Change, Asset, and Knowledge Management
- Ensure system stability, performance, and availability across environments
User & Access Management
- Configure and manage user roles, permissions, and licensing within the AR System server
- Maintain secure and compliant access controls
Customization & Development
- Design and implement workflows, forms, and business rules tailored to business requirements
- Enhance system functionality through development and configuration
Integrations
- Integrate BMC Helix with enterprise systems, CMDB, and monitoring tools
- Work with APIs, web services, and SaaS-based integrations
Monitoring & Performance Optimization
- Proactively monitor system health and performance
- Troubleshoot issues and implement improvements for high availability
Upgrades & System Enhancements
- Manage system upgrades, patches, and migrations
- Ensure minimal downtime and seamless transitions
Service Catalog Management
- Develop, configure, and troubleshoot complex service catalog workflows
Documentation & Reporting
- Maintain comprehensive technical documentation and SOPs
- Configure and generate system reports and dashboards
Requirements
Required Skills & Experience
- Strong hands‑on experience with BMC Helix ITSM / Remedy
- Proficiency in BMC Helix Developer Studio and AR System (Action Request System)
- Experience with Atrium Integrator (AI) and system data integrations
- Solid understanding of ITIL processes (Incident, Problem, Change Management)
- Experience working in SaaS environments, APIs, and web services
- Strong troubleshooting, analytical, and problem‑solving skills
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