Senior UX/UI Designer
ATS Client • Gauteng, ZA
30+ days ago
Job description
Senior UX/UI Designer
About the job Senior UX/UI Designer
Key Responsibilities
- Work effectively with cross‑functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
- Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis.
- Identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
- Conduct research and analyze data to develop a sound understanding of customer segments, trends, needs, and expectations.
- Define and deliver products and services that meet customer needs by selecting the best possible approaches within established systems.
- Build effective working relationships and provide high-quality professional services to support delivery of business strategy and plans.
- Identify shortcomings and suggest improvements to existing processes, systems, and procedures.
- Deliver plans for small elements of change management programs.
- Support the implementation of differentiating customer experience initiatives, tools, and processes, including testing.
- Act as subject matter expert. Maintain external accreditations and an in-depth understanding of emerging regulations and industry best practices.
Education
- Matric / Grade 12 / SAQA Accredited Equivalent (Essential)
- Relevant design-related qualification (degree / diploma / certificate) (Essential)
Experience
- 5+ years UX/UI design experience (Essential)
- Experience in the Financial Services industry (Advantageous)
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