Technical Support Manager - HEALTHCARE essential - Pretoria - R840k PA
Are you a technically strong leader who thrives in client‑facing environments? Do you enjoy solving complex problems while mentoring a team and improving systems?
We are looking for a Technical Support Manager to lead our 1st and 2nd line support function while playing a hands‑on role in system configuration, deployment, and client onboarding.
This is an exciting opportunity for someone who enjoys balancing leadership, technical troubleshooting, and client engagement.
What You’ll Be Responsible For:
- Managing and overseeing all 1st and 2nd line support queries
- Acting as the escalation point for complex technical issues
- Leading and mentoring a small technical support team
- Ensuring efficient resolution of client support requests
- Performing system configuration, implementation, and deployment
- Supporting new client onboarding and ongoing system use
- Assisting in the development of training materials
- Working closely with development teams to enhance system performance
- Travelling to client sites when required
Highly Advantageous:
- Experience in the healthcare industry
- Experience with practice management or clinical software systems
- Experience deploying medical or clinical applications
- SaaS platform experience
- Medical, allied health, or nursing background
What We’re Looking For (Non‑Negotiable):
- Fluent English (written and spoken)
- Proven experience in 1st and 2nd line technical support
- Strong troubleshooting and problem‑solving skills
- Experience with system configuration and deployment
- Ability to lead and mentor a small team
- Confident and professional in client‑facing environments
- Willingness to travel to client sites
Reference Number for this position is GZ61116 which is a contract position based in Pretoria offering a cost to company salary of R840k per hour negotiable on experience and ability.
Contact Garth on Garth@gm.com or call him on 011 463 3633 to discuss this and other opportunities.
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