Implementation Consultant (NA Hours)

The Implementation Consultant is responsible for managing the end‑to‑end client implementation process from contract execution through successful onboarding, integration, and go‑live.

This role serves as the primary point of contact throughout implementation, ensuring seamless project execution, effective communication, accurate documentation, and exceptional client experience.

Hybrid Work Model

Based in the Cape Town office with 3 days of working from home per week. The position requires adherence to U.S. business hours (EST) 8:30am–5:00pm and observance of U.S. public holidays.

Key Responsibilities

• Manage the full implementation lifecycle from contract signing through client onboarding and production readiness.
• Act as the primary client contact throughout the implementation process, providing regular updates and guidance.
• Develop, maintain, and execute project plans to ensure implementations are completed accurately and on schedule.
• Lead implementation kickoff meetings and actively drive project milestones to completion.
• Partner with Sales and other internal stakeholders to gather project requirements and understand client objectives.
• Collaborate with cross‑functional teams to ensure successful implementation outcomes.
• Track and document all project activities, timelines, decisions, risks, and client communications.
• Establish and manage client expectations regarding implementation scope, timelines, and deliverables.
• Ensure the highest level of customer satisfaction through proactive communication and issue resolution.
• Prepare and deliver client presentations, project status updates, and implementation documentation.
• Configure, test, and support integrations between multiple software platforms and systems.
• Serve as a Subject Matter Expert (SME) on implementation processes, products, and best practices.
• Conduct product training sessions, including payment processing and check scanning workflows.
• Troubleshoot implementation challenges and manage escalations through resolution.
• Develop a strong understanding of MRI products and their integration with RentPayment solutions.
• Identify opportunities for process improvement and support the adoption of new procedures and technologies.
• Maintain flexibility in a changing environment and adapt to evolving business needs.
• Participate in special projects and perform additional duties as assigned.

Preferred Qualifications

• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience using Smartsheet or similar project management tools.
• Strong working knowledge of Microsoft Office Suite applications.
• Experience presenting to and collaborating with multiple levels of management.
• Background in customer support, client success, or account management.
• Experience managing client relationships and implementation projects.
• Knowledge of API integrations and system connectivity concepts.
• Prior experience with payment processing platforms.
• Experience with real estate, property management, or financial technology software solutions.

Required Skills & Qualifications

• Excellent verbal, written, and presentation communication skills.
• Strong analytical, critical thinking, and problem‑solving abilities.
• Proven ability to manage multiple priorities and projects simultaneously.
• Strong organizational skills with attention to detail.
• Ability to work collaboratively in a cross‑functional team environment.
• Effective planning, prioritization, and time‑management skills.
• Working knowledge of FinCEN and Know Your Customer (KYC) regulations.
• Experience within payments, financial services, SaaS, or related industries.
• Minimum of 3 years of relevant professional experience.
• Bachelor’s degree preferred (equivalent combination of education, training, and experience will be considered).

Benefits

• Office breakfasts, quarterly lunches, and virtual social events.
• Employee resource groups including Women & Allies and Pride Event Group.
• Medical aid scheme.
• Competitive personal pension plan.
• Parental leave benefit.
• 25 days of annual leave plus U.S. public holidays.
• 16 hours of Flex Time Off for personal use.
• Tuition reimbursement schemes.
• Flexibility to work from anywhere in the world for two weeks per year.

EEO Statement

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status, and more. We believe that belonging is a direct result of diversity, equity, and inclusion.

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