IT Systems and Helpdesk Manager (Telecoms)

Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.

Role

• System infrastructure support
• SQL database support
• Reporting to customers and staff on issues and resolutions
• System support
• Maintain IT infrastructure of company and company's customers
• Assist Sales staff with technical support in meetings and solutions

Responsibilities

• Look after company system infrastructure, servers, connectivity and integration support, etc.
• Help with troubleshooting database issues
• Help with troubleshooting systems and providing feedback to the development team
• Help with testing all systems and providing test results to developers
• Ensure the company has proper redundancy for supporting company solutions
• Ensure the company follows all ISO policies and procedures
• Create all policies and procedures for the company's ISO when needed
• Document all testing results in a manner that is agreed on by all parties
• Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached

Knowledge

• Pastel Evolution
• Windows 2008, 2012 and 2016+ server
• SQL 2008, 2012 and 2016+ Server
• Active Directory Experience
• Virtual Server Experience
• Knowledge on all forms of internet connectivity
• Firewall Knowledge
• Android, Apple, Blackberry and Windows Mobile knowledge
• Worked with internal custom IT system support knowledge
• Designing of systems and maintaining them from an IT support side
• Knowledge of IT best practices for change control, implementations, etc.

Requirements

• Must have own car and valid driver's licence
• Responsible, trustworthy and honest
• Grade 12
• Qualifications: Diploma or Degree in IT administration, MCSE, etc.
• Experience: 4-5 years in IT network administration with advanced SQL knowledge
• Experience: 2-3 years in managing a helpdesk

Send your CV and latest pay slip to tele@aaaa.co.za

ATripleA Recruitment and Temps

www.aaaa.co.za

Posted 2026-01-12

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