Network Engineer (T3)

Are you a hands‑on Network Engineer who thrives in a fast‑paced NOC environment and enjoys solving complex network challenges in real time? This is an opportunity to work on high‑impact connectivity solutions, collaborate with experienced Tier 4 engineers, and play a critical role in keeping customers connected across underserved communities.

Why You Should Work For This Company:

• Meaningful work that directly impacts communities
• Exposure to enterprise‑level network environments
• Collaboration with experienced Tier 4 engineers and NOC leadership
• Clear opportunities for technical growth and career progression

Key Responsibilities:

• Monitor Field Team escalation channels, provide technical assistance, and collaborate with Tier 4 engineers on advanced troubleshooting.
• Provide APEX system support by resolving tickets raised by Customer Experience teams and addressing NOC escalation issues related to customer connectivity.
• Proactively monitor network nodes for low capacity and high client saturation, triggering alerts and corrective actions where required.
• Utilize PRTG monitoring tools to identify recurring sector issues, track problematic connections, and monitor ping, traffic, and uptime performance.
• Perform logical fault analysis to diagnose network issues and optimize overall network reliability and performance.
• Execute all instructions and operational directives issued by the NOC Manager to meet real‑time business requirements.

Job Experience and Skills Required:

• Education:
  • National Diploma or Degree in Information Technology, Networking, Computer Science, or a related field
  • Relevant networking certifications (e.g. CCNA) are advantageous
• Experience:
  • 2-3 years' experience in a Network Operations Centre (NOC) environment
  • Hands‑on experience supporting network infrastructure and escalated incidents
  • Exposure to ISP, telecommunications, or enterprise network environments
  • Experience working in a 24/7 operational or shift‑based environment
• Skills:
  • Strong troubleshooting and logical problem‑solving ability
  • Experience with network monitoring tools (PRTG or similar)
  • Working knowledge of TCP/IP, routing, switching, and network performance analysis
  • Competent with standard computer applications and ticketing systems
• Non‑Negotiables:
  • Willingness to work rotational onsite shifts (no remote work)
  • Own reliable transport
  • Availability to work the following shifts:
    • 07:00 - 16:30
    • 12:30 - 22:00
  • Average schedule of 4 days on / 2 days off

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