Credit Controller / Finance Administrator

Job Description

• This is a remote position.
• A fast-growing training group is looking for a proactive, highly resilient Credit Controller / Finance Administrator to join their high-performing team. Operating fully remotely from South Africa on a full-time basis, this role balances high accountability with a deeply supportive, progressive culture.
• The core working hours align with UK business hours. While core UK working hours are 9:00 AM – 5:00 PM, an 8:00 AM UK start time is highly preferred for a candidate who wants to hit the ground running. In South African local time, this translates to an attractive 9:00 AM – 5:00 PM / 10:00 AM – 6:00 PM shift pattern (depending on UK daylight savings).
• This is not a passive data-entry position. We need a confident, relationship-driven individual who loves the function of credit control and takes pride in maintaining a clean ledger. Operating within our fast-growing Education department, you will be the driving force behind chasing outstanding payments, setting up structured payment plans, and building excellent relationships with our international delegates.
• While you will start by taking full operational ownership of 2 companies within the department, this role offers an exceptional progression path. As you master the initial function, you will receive full training and exposure across our wider portfolio of 30+ companies, with the company fully funding and supporting you to achieve your Xero Certification.

Key Responsibilities

• Proactive Credit Control & Collections: Take absolute ownership of the debtor book. Confidently chase outstanding payments via phone and email, negotiate structured payment plans with delegates, and focus heavily on achieving cash collection targets.
• Relationship Management & Communication: Serve as a clear, concise, and professional point of contact. Build strong relationships with delegates, suppliers, and internal teams, resolving account and refund queries with zero fuss.
• Multi-Platform Reconciliations: Perform daily, weekly, and monthly reconciliations with meticulous attention to detail across multiple accounts and payment gateways (including Xero, Bank, Stripe, Amex, Soldo, and cash).
• Invoice Verification: Review, check, and verify external mentor invoices—including mentorship fees, commissions, and expenses—ensuring complete accuracy before processing.
• Meticulous Administration: Maintain clear audit trails, accurate records, and consistent internal procedures to support the wider UK finance team.

Requirements

• The Communication Edge: Exceptional verbal and written English communication skills. You must possess an outstanding telephone manner and the confidence to navigate difficult financial conversations with diplomacy and firmness.
• Resilient & Results-Driven: You don't give up after one email or unanswered call. You have the grit and follow-through required to manage collections effectively under pressure without feeling overwhelmed.
• High Attention to Detail: A natural ability to spot discrepancies, missing payments, or duplicate transactions. You take pride in producing accurate work with minimal corrections required.
• Self-Starter Mindset: Excellent common sense and initiative. You are someone who investigates an issue and proposes a solution before asking for help, taking ownership of tasks from start to finish.
• Tech-Confident: Quick to adapt to new systems and processes. While experience with Xero, Stripe, or payment platforms is highly desirable, a genuine comfort with learning software is essential.
• Industry Experience (Advantageous): Previous experience working within the Training or Education sector is a distinct advantage, as is a background handling B2C or delegate-led credit control.

Benefits

• Full Training & Development: Benefit from an incredibly supportive team culture that champions personal growth and takes accountability seriously.
• Professional Qualifications: Fully funded support and training to obtain your Xero Certification.
• Unrivalled Career Progression: Rare, fast-tracked exposure to a massive corporate portfolio (30+ companies), unlocking long-term experience in VAT returns, payroll, and management accounts.
• Work-Life Balance: The stability of a full-time, permanent 8-hour-a-day role, working fully remotely from home in South Africa with an attractive local daytime schedule.