IT ENGINEER

About the job IT ENGINEER

A leading technology services organisation is seeking a hands‑on IT Engineer to provide technical support, infrastructure assistance, and end‑user support within a fast‑paced, customer‑focused environment.

Location: Sandton, Johannesburg

Industry: Information Technology / Managed Services

IT ENGINEER

This role is ideal for a technically strong and service-oriented IT professional who enjoys troubleshooting, supporting users, and working across a broad range of technologies in a dynamic support environment.

The Role

You will be responsible for delivering front‑line IT support while ensuring stable, secure, and efficient technology operations across the business. The role combines technical troubleshooting, user support, systems administration, and operational support within a collaborative IT services environment.

Key Responsibilities

Technical Support & Troubleshooting

• Act as the primary point of contact for IT‑related incidents and support requests
• Provide hands‑on support for hardware, software, and connectivity issues
• Troubleshoot and resolve technical issues remotely and onsite
• Escalate complex incidents appropriately while ensuring resolution follow‑through

Infrastructure & User Support

• Support end‑user devices, systems, and enterprise connectivity
• Manage user accounts, access rights, and permissions in line with security protocols
• Assist with system reliability, backups, and operational continuity
• Support IT standards, policies, and best practices across the organisation

Asset & Vendor Management

• Maintain accurate records of IT assets, inventory, repairs, and support activities
• Coordinate with vendors for repairs, replacements, and specialist technical support
• Assist with equipment lifecycle management and operational readiness

Operational & Service Delivery Support

• Support fast‑paced operational and business environments
• Monitor backups and perform regular validation testing
• Ensure a high standard of customer‑focused support delivery
• Support business continuity and technical reliability initiatives

Travel & Onsite Support

• Travel to client or business sites where required
• Provide onsite support and technical assistance across multiple locations
• Support users directly within operational environments

Key Requirements

• Degree, Diploma, or equivalent qualification in Information Technology or Computer Science
• A+ and N+ certifications advantageous
• Strong technical troubleshooting and support capability
• Experience supporting hardware, software, and connectivity environments
• Strong understanding of customer‑focused IT support principles
• Excellent verbal and written communication skills
• Strong time management and organisational capability
• Ability to manage multiple priorities within a fast‑paced environment

Advantageous Skills

• Exposure to managed services or enterprise support environments
• Experience working within shift‑based or 24/7 support operations
• Understanding of backup management and operational support processes

Who You Are

• A proactive and adaptable IT support professional
• Customer‑focused with strong interpersonal skills
• Analytical and structured in problem‑solving approach
• A collaborative team player with strong work ethic
• Passionate about technology and continuous learning
• Comfortable working under pressure in dynamic support environments

Why This Role

• Opportunity to work in a fast‑paced technology services environment
• Broad exposure to enterprise IT support and infrastructure operations
• Collaborative and high‑performance team culture
• Opportunity to develop technical and customer support expertise
• Hands‑on role with strong variety and growth potential

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