Internal Sales Person (Chemical Industry) KwaZulu Natal, Durban

Key Responsibilities

Sales & Customer Service

• Respond to customer enquiries via phone, email, and online platforms.
• Prepare and follow up on quotations aligned with pricing strategies.
• Process sales orders accurately and ensure timely delivery.
• Maintain strong relationships with existing customers to ensure repeat business.
• Identify upselling and cross-selling opportunities within the product range.
• Support external sales representatives with account management activities.

Order Management & Administration

• Capture and manage sales orders on the ERP/CRM system.
• Liaise with warehouse, logistics, and procurement teams to ensure product availability and delivery timelines.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer records and sales data.

Product & Technical Support

• Provide basic technical guidance on chemical products (training will be provided where necessary).
• Ensure correct product specifications and compliance with safety standards.
• Assist customers with product documentation such as Safety Data Sheets (SDS).

Market & Sales Support

• Assist in preparing sales reports and forecasts.
• Track customer buying patterns and provide insights to management.
• Support marketing campaigns and promotions.
• Stay informed about market trends, competitors, and industry developments.

Experience

• 25 years experience in an internal sales or customer service role
• Experience within the chemical, manufacturing, industrial, or related sector preferred
• Proven track record in sales support and order processing