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Pro Shop Manager - Parkview GCBGA Recruitment • Johannesburg, South Africa
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Pro Shop Manager - Parkview GC

Pro Shop Manager - Parkview GC

BGA Recruitment • Johannesburg, South Africa
30+ days ago
Job description

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):

  • Achieve Budget Sales and Margin

  • Superior Customer Service

  • Cash Management

  • Data Integrity

  • In store Merchandising standards

  • Marketing

  • Staff development and management

  • General Administration

  • Risk Management

  • Continuous Improvement

  • Develop & Maintain knowledge & skills on Custom Fitting Services.

REQUIREMENTS:

  • Business acumen

  • Management skills

  • Leadership skills

  • Self-Motivation

  • Customer Engagement skills

  • Golf Operations Experience

  • Communication

  • Computer literacy

  • In depth product knowledge of Golf equipment

  • Budgeting:

    • Set monthly and weekly budgets for Golf Shop Team Members.

    • Manage sales staff daily against % of budget in the following areas:

      • Overall sales

      • Margins

      • Markdown sales

      • Used sales

      • Demo unit sales

      • number of customer engagements

    • Management of basket size through up-selling, on selling and other sales techniques.

    • Control discounts to maximize margin.

    • Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.

    • To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.

  • Customer Service:

    • Ensure the company’s purpose is fully understood and lived by all team members in daily activities.

    • Deliver superior customer service experience to all customers.

    • Maintains and enforces the company service non-negotiable.

    • Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.

    • Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.

    • All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

ADDITIONAL COMPETENCY REQUIREMENTS:

  • Logical

  • Analytical

  • Numerate

  • Effective Seller

  • Multi-tasking

  • Communicate effectively, including presentation skills

  • Work effectively as a team member and leader

  • Time management – both personal as well as golf shop team

  • Interest in sports

  • Ability to work under pressure

START DATE:

The position start date at present will be either the 1st of July or 1st of August 2026.

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Pro Shop Manager - Parkview GC • Johannesburg, South Africa