Pre-Sales Engineer

Technical Sales Support

• Partner with the Sales team to provide technical consultation during customer engagements.
• Assist with customer meetings, presentations, demonstrations, and technical discussions.
• Validate customer requirements and recommend appropriate solutions.
• Prepare technical proposals, bills of materials (BOMs), and solution recommendations.
• Support channel partners throughout the sales cycle.
• Solution Design & Engineering
• Design wired and wireless network infrastructure solutions.
• Design CCTV and surveillance system layouts.
• Recommend switching, routing, wireless, fibre, and surveillance solutions based on customer requirements.
• Produce logical network diagrams and solution documentation.
• Ensure proposed solutions are technically sound, scalable, and commercially viable.
• Customer Technical Support
• Provide Level 2 technical support to distributors, resellers, installers, and end-users.
• Troubleshoot networking and surveillance-related issues remotely and on-site.
• Assist customers during product deployment and implementation.
• Investigate technical faults and recommend corrective actions.
• Escalate complex issues where required.
• Training & Technical Enablement
• Deliver technical training sessions to distributors, resellers, installers, and customers.
• Conduct product demonstrations and technical workshops.
• Develop technical knowledge within the sales team.
• Promote best practices for installation, configuration, and troubleshooting.
• Stay up to date with new networking and surveillance technologies.
• Internal Technical Support
• Provide technical support to internal staff.
• Configure new laptops, desktops, and user environments.
• Maintain internal networking infrastructure.
• Support company servers, switches, wireless infrastructure, and user connectivity.
• Assist with software installation and user support.

Product & Technical Knowledge
Maintain expert knowledge across product ranges including:

• Business Networking
• SDN Solutions
• Surveillance Systems
• ISP Solutions
• Smart Home Solutions
• Enterprise Switching
• Wireless Networking
• Routing
• Fibre Networking
• CCTV Systems
• Network Security Fundamentals
• Cross-Functional Collaboration
• Work closely with Sales, Technical Support, Product Management, and Marketing teams.
• Provide technical feedback to Product Managers.
• Assist with proof-of-concept installations and demonstrations.
• Support exhibitions, customer events, and technical roadshows.

Minimum Requirements

• Diploma or Degree in Information Technology, Computer Networking, Electronic Engineering, or a related technical field.
• Minimum 3 years experience in a Pre-Sales, Network Engineer, or Technical Support role.
• Strong networking knowledge including: TCP/IP, VLANs, Routing, Switching, Wireless Networking, Fibre Networking.
• Experience designing network infrastructure solutions.
• Experience configuring enterprise networking equipment.
• Strong troubleshooting skills.
• Excellent presentation and communication skills.
• Valid drivers licence.
• Willingness to travel throughout the Western Cape when required.