Reservations Consultant

SUMMARY:
A leading collection of luxury lodges and camps across Africa is looking for a meticulous and service-driven RESERVATIONS CONSULTANT to join their team at their Cape Winelands office

POSITION INFO:
This role sits within a small, close-knit reservations team and will work closely with a senior consultant handling bookings for one of the group's international lodge collections in Namibia. It suits someone who thrives on detail, understands the pressure of remote-destination logistics, and takes pride in getting every booking exactly right.

Core Criteria:

• Solid reservations or hospitality admin experience, ideally within a lodge, camp, or luxury travel environment
• Strong working knowledge of a PMS and third-party booking platforms (e.g. Booking.com)
• Comfortable managing rates, including rack and contracted STO rates
• High attention to detail, particularly around deposits, payment terms, and invoicing
• Excellent written and verbal communication, with a professional phone and email manner
• Able to commit to the role on a long-term basis

Core Responsibilities:

• Manage all incoming reservations enquiries via email and phone, responding promptly and accurately
• Capture and maintain booking details correctly within the PMS
• Track provisional reservations and follow up ahead of expiry dates
• Confirm bookings against the correct rates and ensure all charges are reflected on invoices
• Monitor deposit and final payment collection in line with terms and conditions
• Flag any outstanding payments to the Reservations Manager
• Maintain a strong working knowledge of rooms, activities, facilities, and the wider competitor landscape
• Understand property logistics thoroughly, including arrival and departure routing for remote destinations
• Liaise with the operations team on ongoing client requirements and pass on potential sales leads
• Assist with ad hoc projects for the Reservations, Sales, and Marketing teams as needed

On Offer:

• Full-time position, based in the Cape Winelands (Franschhoek)
• Weekday hours, 08:00 to 17:00