Operations Manager

Key Responsibilities

• Implement operational strategies aligned with the Company’s strategic business plans.
• Lead the company and ensure all employees are aligned with the company vision.
• Plan and execute long-term business strategies to achieve company objectives.
• Ensure all required processes are in place and consistently followed.
• Maintain and develop strong relationships with clients and stakeholders.
• Champion and uphold the Company’s values throughout the business.
• Provide governance and structure in accordance with accepted industry standards.
• Review and approve contracts and terms & conditions for new projects.
• Support key departmental managers (Sales & Marketing, Operations, Finance, Procurement, and HR).
• Collaborate with IT to identify and implement technological advancements, including software solutions.
• Lead the implementation of new manufacturing initiatives and best practices.
• Work with the Financial Manager to establish financial management protocols.
• Partner with HR to provide strong leadership, ensuring a motivated and engaged workforce.
• Evaluate and approve key investments in maintenance, equipment, infrastructure, and skills.
• Communicate company strategy, goals, and performance results to all employees.
• Apply sound business and management principles in strategic planning, resource allocation, HR management, leadership, and operational coordination.
• Analyze information and operational data to support decision‑making and solve problems.
• Direct organizational operations, projects, and services effectively.
• Directly manage, motivate, and develop reporting lines.
• Set objectives for direct reports, aligned with business goals.
• Conduct regular meetings with reporting lines.
• Manage labour costs in line with budget and departmental capacity.
• Implement and oversee BBBEE and Employment Equity strategies.
• Maintain a motivated workforce and conduct final interviews for key positions.
• Ensure disciplinary procedures are followed.
• Oversee skills development initiatives.
• Ensure compliance with Health & Safety legislation.
• Conduct safety audits and implement corrective actions.
• Enforce safety regulations and procedures.
• Manage subcontractors as per SLAs.
• Manage internal audit findings and achieve audit score targets.
• Ensure effective maintenance of equipment and assets.
• Implement preventative maintenance plans.
• Perform asset verifications biannually.
• Align change management activities with strategic objectives.
• Manage resistance and stakeholder engagement.
• Support organizational design during change initiatives.
• Evaluate business performance and growth through data analysis.
• Deliver reports and forecasts to management.
• Manage budgets and oversee performance versus budget.
• Prepare manufacturing budgets and forecasts.
• Ensure budget compliance.
• Ensure services are delivered on time and resolve customer complaints.
• Monitor stock variance and ensure stock adjustments are signed off.
• Ensure BBBEE compliance among service providers.

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