Key Account Manager

• Manage a portfolio of international clients across multiple African countries.
• Act as the primary point of contact for HR and employee-related matters.
• Advise clients on employee lifecycle processes, including onboarding and offboarding.
• Support employee relations matters, grievances and disciplinary procedures.
• Coordinate employment contracts, documentation and compliance requirements.
• Manage work permit, visa and expatriate administration processes.
• Liaise with internal teams to ensure seamless service delivery.
• Provide guidance on local employment practices and HR compliance.
• Build and maintain strong client relationships through regular communication.
• Ensure a high level of client satisfaction and timely resolution of queries.

The Successful Applicant

A successful Key Account Manager should have:

• Degree in Human Resources, Business Administration or a related field.
• Proven experience in HR, Employee Relations, HR Operations or Account Management.
• Strong knowledge of employment practices, employee lifecycle processes and HR administration.
• Experience handling employee relations matters, disciplinary procedures and workplace issues.
• Exposure to expatriate management, work permits or immigration processes is an advantage.
• Excellent stakeholder management, communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Fluent in English and French, both written and verbal.
• Comfortable working remotely and collaborating with international teams.

What's on Offer

• Competitive salary.
• Comprehensive benefits package.
• Fully remote working environment.
• Exposure to international clients across Africa.

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