FAIS Supervisor – Financial Advisor

Purpose of the Role

The FAIS Supervisor plays a key role in supporting their Team Leader and Key Individual (KI) by ensuring that all financial advisors adhere to the requirements provided for in the Financial Advisory and Intermediary Services Act (FAIS). The role reports directly to the Head of Legal and Compliance, and the FAIS Supervisor will be trained and managed by the Team Leader and KI, gaining valuable experience and mentorship with the view to ultimately transition into a future KI role. The FAIS Supervisor acts as the primary line of defence in conjunction with the Legal and Compliance Team in identifying and addressing any compliance issues within sales practices, ensuring that the KI’s strategic oversight is well‑supported with accurate and consistent monitoring.

This role ensures that sales practices across the financial advisor distribution channels meet legal standards, thereby protecting the company from legal risks and ensuring that all financial advisors operate ethically and within regulatory boundaries.

The FAIS Supervisor is essential in maintaining the integrity of the supervisory process and ensuring that all financial advisors meet the required competencies to be fully independent.

Role Summary

As the FAIS Supervisor, you will take on the direct supervision of financial advisors, regularly evaluating their sales activities to ensure compliance with FAIS requirements and other regulatory standards.

Your primary focus will be to ensure that financial advisors comply with legal requirements, avoid misrepresentation, and protect customers from mis‑selling. You will conduct monthly competency assessments, review sales practices, and ensure ongoing compliance, providing the KI with detailed reports and feedback on financial advisor performance. This data will be crucial for the KI to assess financial advisor competency, identify training needs, and make informed decisions.

You will play a key role in maintaining the integrity of the compliance process, ensuring clear communication with both financial advisors and the KI about performance and compliance issues. By thoroughly assessing sales processes, providing feedback, and identifying areas for improvement, you will help the KI mitigate regulatory risks and create an environment where financial advisors can succeed, achieve their goals, and positively impact the lives of our customers.

Benefits

• Clear path for growth into a KI role with the opportunity to work closely alongside the Team Leader, KI and Compliance Manager, providing valuable hands‑on experience in compliance leadership and regulatory oversight.
• Ongoing mentorship and training in regulatory compliance, enhancing skills for future leadership roles.

Key Responsibilities

Regulatory Compliance Oversight

• Ensure that all financial advisors adhere to the requirements in FAIS and other regulatory obligations by monitoring daily activities, reviewing sales interactions, and confirming compliance with legal standards.

Competency Assessments and Supervision Management

• Develop supervision plans for each financial advisor requiring supervision.
• Conduct regular competency evaluations, assessing compliance with FAIS mandates, mandatory ethical sales practices, and identifying improvement opportunities.
• Maintain and update the competency register.
• Track the fit‑and‑proper status for each advisor, including qualifications, RE exams and CPD progress.
• Conduct DOFA vetting for financial advisors.
• Draft and manage supervision agreements.
• Provide structured feedback to supervised advisors to close competency gaps.
• Extend compliance feedback to non‑supervised advisors when required.
• Identify training needs and recommend targeted interventions.

Sales Activity Monitoring

• Review and evaluate advisor sales and transactions to ensure compliance with FAIS, preventing misrepresentation and mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory 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