Customer Success Manager – SaaS / iPaaS Solutions

SUMMARY:
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POSITION INFO:

Key Responsibilities

• Manage and grow a portfolio of mid-market and enterprise customers across the USA.

• Drive customer adoption, engagement, retention, and long-term account growth.

• Conduct strategic discovery sessions to understand customer business challenges.

• Identify opportunities for additional solutions, assessments, and professional services.

• Qualify complex technical opportunities before handing them to the Solutions Architecture team.

• Partner closely with Solution Architects to design the right technical solution for each customer.

• Bridge the gap between Sales, Customer Success, and Technical Delivery to ensure a seamless customer journey.

• Build trusted executive relationships and become a strategic advisor to your customers.

• Ensure successful onboarding, implementation, and ongoing customer success.

• Identify expansion, cross-sell, and upsell opportunities within existing accounts.